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Local Talkback
Talkback is for the residents and businesses in Liphook to voice their views and opinions about local issues and events.

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BT landline issue
- John (25th Jun 2020 00:36:44)

I am just curious, if anyone else has experienced an issue with their BT telephone line, something like: " Line cord error"?. I got this message just over a week ago and I have checked all the wirings in the house, as well as the BT service in the area and everything seems/reported OK, but still can not use my phone(broadband however is in fully working order).
Any comments will be much appreciated. Thank you!

Re: BT landline issue
- Boris (25th Jun 2020 07:14:08)

Re: Line Cord Error
BT used to run a daily line check in the early hours, but I think that was stopped a while back.
Do you have anything else connected to your phone line that may be making a call, perhaps an alarm system or Sky box, as that would cause a voltage drop and give the line cord error?

Re: BT landline issue
- Alan (25th Jun 2020 08:02:20)

Hi John

It seems this is often caused by internal wiring issues. How old is the installation, for instance have you got a bakerlite connection box inside by your front door or an a window cill ?

If you have a new style ‘master’ socket, remove the lower half of the front cover. Plug your phone directly into the hidden socket. Does it work then ?

If not, were there some wires attached to that removed plate?These go to other extensions in the house. If you do have other sockets there must be wires attached to that plate. If not, then your house is not properly wired and likely to be the cause.

Basically, if you have a properly wired ‘master’ socket and your phone doesn’t work when plugged into the hidden socket you should call out your phone provider.

Re: BT landline issue
- John (25th Jun 2020 23:00:32)

Boris, Alan, thank you very much guys, your help is much appreciated .
I have already checked my telephone directly connected to the "master box" ,which is a old style one and still "nothing". I have tried to contact to the BT a multiple times and at the end I have sent an email,so the response was :"We're looking into your complaint...".Anyway , I will probably need to invest some money and update the wiring and the rest of it.
And who knows, there are maybe other providers out there ,who are waiting for people like me? The annoying thing is, those "faults" appeared to happen ,when is time for me to renew my contacts: for the telephone, as well as for the broadband?...

Re: BT landline issue
- Kathy (26th Jun 2020 06:22:13)

Just a thought . Have you tested your line on bt fault page online which they test ..if they find a fault they fix it... I have used this during lockdown and found that it worked.

Re: BT landline issue
- John (27th Jun 2020 02:25:17)

Yes, I have tried this first...a few times), Kathy and the test could not be completed...for some reason! Thanks for the suggestion anyway!

Re: BT landline issue
- M (27th Jun 2020 07:23:04)

You should remove the front of you Main Phone Socket and plug in a normal (not cordless) telephone into the back and see if you get a dial tone and can use the phone there.
If you get no dial tone with a normal phone then your issue is with the phone line provider.
If the phone you plug in works fine then it's a trial and error process to trace where the problem is inside your house.
If you're using cordless telephones then they could be faulty, hence why your broadband works but telephony doesn't.

Re: BT landline issue
- John (30th Jun 2020 06:06:13)

Thanks M,
There is a possibility of my cordless phone to be faulty ,but the test I did at home makes me think that the more likely reason is a fault outside my house. About a week ago, the BT team were contacted and still "working on it".
But thanks for your comments, I appreciate it.

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