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Local Talkback
Talkback is for the residents and businesses in Liphook to voice their views and opinions about local issues and events.

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- Anon (30th Aug 2018  09:25:46)

Has anyone noticed how dreary shopping at Sainsburys has become lately?

The store looks very shabby, a lot of the shelves are half empty and what staff there are look totally disinterested. Walk down the crisp isle on any given day it looks like a fork lift truck has loaded the shelves, everything looks just thrown on!

The only bright light is the deli counter which looks pretty presentable, this is down I presume to the knowledgeable staff, especially the lovely French woman who is always pleasant and seems to want to help and advise.

All in all I think we need another food outlet in the village to show Sainsburys how a store should be run.

Re: Sainsburys
- Ann (30th Aug 2018  09:49:20)

The last time I shopped in Sainsbury`s the shelves were half empty - not good!

Re: Sainsburys
- Another Anne (30th Aug 2018  12:13:35)

The shelves have been half empty for months and months now. I spoke to a cashier who was quite scathing of Sainbury's and it's lack of staff to fill the shelves. She said that everything is in the warehouse but they have nobody to do the job. I'm finding shopping there these days a complete waste of time and happily will drive further afield until things improve.

Re: Sainsburys
- Casey (30th Aug 2018  21:17:17)

Another top rating for the lovely, cheerful, helpful French lady. I hope Sainsburys look after her and know how lucky they are to have her.

Re: Sainsburys
- Peter (31st Aug 2018  09:40:36)

The situation is well known at head office, the shop is run as though it is a mechanical machine, in other words it should deliver if it's for what to do.

The managers do not have the freedom of control to run it as a business, your average market stall or corner shop could do and does do better.

I am fed up with complaining to HQ, getting apologies back but no action.

Re: Sainsburys
- Yet Another Anne (31st Aug 2018  13:23:11)

Although I live in Liphook, I haven’t done my major weekly shop in Sainsburys’ for several years because of the frustration of the store opening at 8am with empty shelves; apparently this was “the locals fault as there are restrictions on deliveries”. These restrictions have now been lifted but Sainsburys choose not to take deliveries earlier, or to take in staff to re-stock earlier.

On the rare occasion I do try to shop there, the last time being just after their stock check a few weeks ago, I find things have not improved and off I go back to Tesco, who open at 6am with fully stocked shelves.

I have no issues with the staff, all seem lovely, management need a kick in the pants and some training.

Re: Sainsburys
- the realist (31st Aug 2018  13:23:49)

It's a shop. It's big. I go in there to buy stuff, it usually sells stuff, a lot of it. What more do you want, I can't see the problem? Liphook is a growing boom town and I'm sorry but Mrs Miller no longer runs the local bakery selling freshly grown bloomers and chatting to each valued customer for 20 minutes about uncle Albert's lumbago, Mrs Taylor the clothes shop selling one type of all weather denier hosiery, Mr Baker the bun shop selling his famous English rock scones etc. As we get more housing estates they'll be able to attract more low pay staff and we can all be happy once more!

Re: Sainsburys
- liz (31st Aug 2018  13:52:47)

'The realist' - you are obviously not the one who does the shopping - we have an excellent 'Mr Bun the Baker' in Station Road!

'Mr Sainsbury' is a big supermarket chain with (supposedly) advanced logistics. However the Liphook store does not seem to be able to keep the shelves stocked with the basics and it has been getting worse. There is no excuse. It is very weak management somewhere down the line, letting down the excellent customer facing staff.

Re: Sainsburys
- Seriously (31st Aug 2018  14:30:36)

"The Realist" you're an a**e. You clearly don't shop in Sainsbury's that often with your comments. If you did you'd know just how poor the stock levels are.

Far from satisfactory for a growing community with only one outlet to shop in unless you travel, which costs extra on fuel, which is not helped by Sainsburys fuel prices - but that's another issue that has often been spoken of. It's quite clear that Sainsburys know they are in an area of no competition so don't have to try too hard. It's time we all shopped with out feet/cars and used other areas until they sit up and take notice.

Re: Sainsburys
- Peter Shepherd (31st Aug 2018  16:03:22)

I enjoy shopping at Sainsbury’s, the staff are friendly and very helpful.

Re: Sainsburys
- Peter (31st Aug 2018  16:16:25)

Clearly no competition:

Sainsbury's Liphook petrol 131.9

Tesco Havant petrol 123.9

Re: Sainsburys
- H (31st Aug 2018  16:54:25)

Re empty shelves.

As the realist says 1 Shop.
The village grows with more housing,who many shop in the 1 shop. What do you expect???

Having worked in retail before some times it can take time for orders to adjust and re order stock to come in.

Staff do work through the night to try and fill up. Try and think about them trying to do their job instead of moaning when you are tucked up in your cosy beds.

And yes i also get frustrated by the shelves!!!!

Re: Sainsburys
- A.R (31st Aug 2018  19:31:40)

I go in Sainsburys regularly, and went in today and I can guarantee nobody is going to starve to death. I could get everything you could possibly need. Okay, a few less carbonated bottles of drink , well we all know why.
Maybe a few less veg, again, hot summer around the world causing problems.
Please let us know what you so sorely needed that they haven't got that could not be replaced with something else.
Also why is it that we need an " experience " while shopping in a supermarket these days.

Re: Sainsburys
- Mrsk (1st Sep 2018  07:05:00)


What would you recommend as a substitute for potatoes, carrots, apples, tomatoes, grapes, strawberries ? Hot weather is no excuse for lack of fresh produce on shelves, it's bad management.

I don't want an experience, just to be able to do a complete shop once a week. Other supermarkets provide this service and I don't understand why Liphook Sainsburys are unable to do so.

Re: Sainsburys
- Tim (1st Sep 2018  08:17:01)

All these people moaning about not getting what they need! For gods sake think about the people in the world who don’t have the luxury of going to a shop. GROW UP!

Re: Sainsburys
- Rip off (1st Sep 2018  16:26:54)

Just been in Waterlooville - Sainsburys petrol 123.9.

It's cheaper at Chichester Sainsburys and last weekend was in Surrey near London and it was still cheaper in Sainsburys there.

Not to mention other brands.

Liphook really does take the p.

I don't buy fuel in Liphook now if I can get it whilst I'm elsewhere - I find Jet at Bordon gives me more mileage for some reason.

And before you all start, no, it's not practical to go to Waterlooville for fuel but whilst you're there.....

Re: Sainsburys
- B (1st Sep 2018  19:21:57)

For goodness sake. This is NOT unique to Sainsbury’s Liphook but across the whole estate.

Sainsbury’s are desperate to compete with Aldi & Lidl. To do this they need to lower prices, for this to happen they have to cut costs. To cut costs they have to reduce their biggest overheads. These are staff.

It’s not the people on the shop floor to blame for the state of the store but the people in the head office who have no idea how a supermarket like Sainsbury’s in run. They think that 1 person can do the job of 3. But don’t realise that Aldi & Lidl are smaller stores stocking half the choice. So they need less staff.

As for petrol prices. See above. HOW MANY TIMES. The prices are driven by competition. There is no competition within 5 miles of the store. If you don’t like it go elsewhere.

Re: Sainsburys
- Paul (3rd Sep 2018  14:35:42)

Perhaps if we had an Aldi or Lidl in the village then we would see Sainsburys smarten their store up somewhat. Until that happens there won't be much change. I for one like the deli counter though, staff there are always pleasant and help you out if you are looking for something which you haven't tried before.

Re: Sainsburys
- Peter (10th Sep 2018  17:38:25)

Ok last post for this but hopefully one that will make you laugh:-

Justin King, CEO of Sainsbury's has recently been interviewed in an IT Business Magazine, Computing, on his thoughts on IT Transformation and Transfroming the business. There are 2 classic quotes from him,

"The problem was that everyone blamed it on IT. But you need to have control over your stock before you implement IT on top. IT can't solve fundamental operational failure."

and that was in response to his own personal conversation with his Mum:

"I told my mum I was going to run Sainsbury's, and she said; 'Are you sure darling, I go there every week and it's crap!'" he began.

What can you say.

Re: Sainsburys
- Mr Paddy's Daddy (11th Sep 2018  08:23:31)

That Ratner moment ??

One can only hope !

Re: Sainsburys
- A (11th Sep 2018  09:29:26)

I've been to the Godalming and Havant branches as well as Liphook in the past week. They're no better stock / shelf wise but the petrol was cheaper...

Re: Sainsburys
- Mandi (12th Sep 2018  06:20:21)

Yes another shop in liphook is so needed and a petrol station that sells cheaper petrol!!

Re: Sainsburys
- Jools (24th Sep 2018  23:12:54)

What they need is to sack the Manager as it is apparent the store is not being managed properly. They also need more competition such as Lidl or Aldi it would certainly concentrate their minds, the store in Liphook serving so many is a disgrace. It is dirty, not stocked properly with fresh produce and never enough tills open. Wake up Sainsburys I certainly have no desire to shop in your local store it raises my blood pressure! and is NOT a pleasant experience

Re: Sainsburys
- Jim (1st Oct 2018  14:37:33)

I live locally but tend to do my main shop at Tesco's and Waitrose because of the state of the Sainsburys store, the only things I get from the Liphook store are from the deli counter as the delightful foreign lady knows everything there is to know about cheese and hams, probably more than the rest of the store put together!. The last time I shopped there for my main shop was two months ago, I am elderly and nearly fell over from one of the various deviations on the floor, I approached an assistant to ask them is the floor going to be repaired at any time and I was met with a vacant look and directed towards a manager who couldn't answer my question completely. I also have asked for items which were not on the shelf and have been told that they are in the warehouse but would be on the shelf when the night staff come in, not very helpful as they were personal items which I needed immediately! I assume as Sainsburys have no close competition that they just do not care. I ask people to compare the politeness and willingness of other stores and you will see the difference. One last point is the awful uniform, does nothing to help the look of Sainsburys,whoever chose the terrible colour must have come home after a night drinking and thought about it for five seconds!. C'mon sainsburys smarten up your act in Liphook and I'm sure local people like myself wouldn't have to complain all the time

Re: Sainsburys
- Mr Paddy's Daddy (1st Oct 2018  17:03:28)

Gosh Jim - watch out - you might come in for a blasting from John - see Mike Coupe CEO posting - get out your tin hat mate !!!

Re: Sainsburys
- AJ (1st Oct 2018  18:10:44)

Two day running I got everything I want in sainsburys

Re: Sainsburys
- Debbie (2nd Oct 2018  09:21:17)

I’ve had an email from Sainsbury’s about the empty shelves and had the following reply. I also gave positive feedback on the staff because I’ve always found them to be friendly and positive.

Thanks for getting in touch about your recent visits to our Liphook branch and I'm sorry you weren't able to pick up the items you needed.

We know how important it is to have products available that customers want to buy. We work hard to have shelves fully stocked by performing regular checks and replenishing when required. I'm aware that this hasn't been reflected in your shopping experience and I’ve made the store aware of your comments so that the necessary action can be taken to improve product availability on the shop floor. We'll work with the store management team to ensure enough products are being delivered.

If you have any trouble finding items in future, please speak to one of my colleagues in store and they'll be happy to check whether the products you need are available, or suggest alternatives for you to try.

Thanks again for contacting us.

Kind regards
Gerard Kearney | Sainsbury's Careline

Re: Sainsburys
- km (2nd Oct 2018  09:40:56)

Obviously their standard response - I got the same by mail after writing 3 times in total for a reply - personally don't hold out much hope!

Starting to look elsewhere after being a loyal customer since they opened - but sadly reached the end of my tether for my main shop - just too painful - especially after work when I am able to shop.

Re: Sainsburys
- Paul (5th Oct 2018  09:00:28)

Rumour going round that Aldi have taken another look at the closed Countrywide shop in station road.....that should make Sainsburys sit up a bit if it happens!

Re: Sainsburys
- oldie (5th Oct 2018  11:02:43)

Paul, I agree it would be nice to have an Aldi in Liphook, but surely the likes of Aldi and Lidl are about selling cheap, no frills, a more limited selection.

Most people complaining about Sainsburys are moaning that it's selection is decreasing along with customer service etc. Sainsburys would probably argue they can no longer provide these things with all the cut price competition.

I don't know if those people will consider shopping at Aldi or Lidl an improvement, in my experience there are only usually 2 or 3 tills open and half a dozen people in each queue, the food selection is limited, often written in a foreign language and whilst I think they do what they do very well and I like popping in there from time to time to pick up some bargains, I don't want to see a race to the bottom, because you can't demand a Rolls Royce service from Sainsburys when espousing Aldi and Lidl as competition. It must be a very confusing time for the big supermarkets, do they go cheap, no frills (which people are complaining about) or up their range and service and remain the 'upmarket' brands. And how will customers vote when it comes to their wallets, not just their words?.

Re: Sainsburys
- Ali (5th Oct 2018  12:49:31)

Aldi is very popular when i go its always packed and its lovely food

Re: Sainsburys
- Karen (5th Oct 2018  12:52:57)

Dont believe rumours and gossip

Re: Sainsburys
- Paul (8th Oct 2018  16:23:21)

Not a rumour now, Aldi are definitely looking at it, they were seen by a few people!

Re: Sainsburys
- Rosemary hipps (8th Oct 2018  19:54:52)

I heard a feesability study was in progress for a drug and alcohol rehab drop in centre.

Re: Sainsburys
- Becci (9th Oct 2018  08:47:09)

To be fair, shopping at any supermarket seems dreary to most because NO ONE actually likes having to do their weekly/daily shop. It's not bloody Harrods so what do you expect?

Plus, I think you'll find the shelves are often empty becasue when we have one storm, heavily rainy day or slight warning about potential high winds and people flock from all over to panic buy anything they can, just in case the shop ends up closing for ONE DAY.
It's the whole "Help, my 4×4 might get muddy if I take it out in this weather and I may run out of artisan bread and quinoa.....I must now head forth and buy out the whole shop" attitude that so many have these days..........

Re: Sainsburys
- Interested (9th Oct 2018  14:52:55)

Becci ~

Assuming you possess a driving licence - what kind of vehicle do you drive ??

Think on .....

Re: Sainsburys
- Helen (9th Oct 2018  15:12:24)

I have never seen any artisan bread in Sainsbury? If I want that I would shop in
Haslemere. Sainsbury just has basic food usually.

Re: Sainsburys
- Lorac (11th Oct 2018  10:12:21)

Oh YES!! Aldi or Lidl or any other supermarket would be welcome in Liphook, especially as we are getting more and more housing here, much to the detriment of our road system through the Square. Like several people, we have stopped doing our main weekly shop in Liphook and go to Tesco in Bordon or Lidl. The Liphook branch of Sainsbury seems to have come to a stand-still regarding customer relations, appearance and all the other complaints raised by others. As for petrol- well enough said when we see cheaper prices elsewhere in the same chain. Opportunism reigns supreme here.

Re: Sainsburys
- Rölli (11th Oct 2018  11:13:27)

As a regular of Sainsburys and also someone who used to work in the industry it appears to me as if the problems are with the local senior management.

The stock ordering system seems to be extremely disorganised and the shelf stacking process is obviously dysfunctional and this is clearly the responsibility of the general manager.

It appears he/she is not up to the job as staff moral seems poor, there is a lack of motivation and organisation, it must be hell for those working on the shop floor.

Head office needs to put some performance management of the local management team in place PDQ to turn things around before Christmas

Re: Sainsburys
- liz (11th Oct 2018  14:54:15)

I went into Sainsbury's last Saturday evening and it was chaos. Half empty shelves (I'm talking about basics) in many areas. Restocking certainly was disfunctional with empty boxes and wrapping strewn across the floor.

I was tempted to take a photo to send to head office but thought that probably would not be fair on the people working there at the time as I agree with the previous poster that it appears to be more of local management issue, or rather lack of management.

Re: Sainsburys
- AJ (11th Oct 2018  18:18:57)

Trust me when I say it nothing to do with liphook staff/manager their doing the best they can the blame lay at head office and Justin King

Re: Sainsburys
- Russel Leaves (11th Oct 2018  21:55:04)

Are they planning to relocate to a larger future proof site at the new Bordon shopping centre? Is the Liphook site being run down as it can’t be expanded due to lack of land ?

Re: Sainsburys
- Gr (12th Oct 2018  05:01:59)

Artisan bread???

Why not use the bakery in station road support the smaller shops

Re: Sainsburys
- Paul (17th Oct 2018  10:10:40)

I tend to buy a lot of pet food usually on a Tuesday or Wednesday morning because whoever fills the shelves on the previous nights fills so I can see everything clearly. I have been in the store on other days and it is disaster!..shelves stacked to look full but as soon as you take the front cases there inevitably is nothing behind! A lack of stock?....makes me wonder, same with a lot of other stock in the store, especially in bread and cake!

Re: Sainsburys
- Gr (17th Oct 2018  11:47:14)

Pet food why not support Hiscocks one of the ling time village shops ??

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