Reply to THIS thread
Start a NEW Talkback Thread
Talkback Home

British Gas Homecare - d (24th Jun 2018 - 10:07:55) On Friday afternoon I booked my annual boiler service by email and immediately received confirmation. A short while later I received yet another confirmation, followed by another and then another At the time of writing I have received 51998 yes - fifty one thousand nine hundred and ninety eight confirmations. I eventually managed to speak to a live person at BG who thinks "there might be a problem" and will report it.

Re: British Gas Homecare - James (24th Jun 2018 - 14:50:07) Do all the emails state the same date and time? (I assume you've checked). If so, consider yourself lucky!

Re: British Gas Homecare - d (24th Jun 2018 - 19:47:58) All identical. Now standing at 63243 and rising by the minute.

Re: British Gas Homecare - Dawn Hoskins (24th Jun 2018 - 21:25:48) I would block the email address until it is sorted out.

Re: British Gas Homecare - oldie (24th Jun 2018 - 21:35:36) Are you counting each one? It sounds awful. Really though, I think the person you spoke to at BG had got a handle on it and technically speaking was correct in referring to it as 'a bit of a problem', usually you'll find they are caused by 'a glitch somewhere in the system' which could be rectified by 'getting a bloke in to have a look at it' and in the meantime try turning it on and off again and check that you haven't spilt coffee over your keyboard, this normally solves most technical issues, the rest are purely down to 'some sort of mistake or error' which will require an even greater specialist than me.

Re: British Gas Homecare - d (25th Jun 2018 - 10:17:26) Further conversation this morning but they are not sure which department can deal with this ! 81542 confirmations to date

Re: British Gas Homecare - Katie (25th Jun 2018 - 10:43:01) What are the odds that the engineer doesn’t turn up at the confirmed time and date..?

Re: British Gas Homecare - Dawn Hoskins (25th Jun 2018 - 11:23:03) Just block the email address

Re: British Gas Homecare - d (26th Jun 2018 - 09:29:35) Now reached 110,332 confirmations. Been advised by their customer services that they do not deal with computer problems but were unable to give me contact details for the relevant department. Does anyone know of a newspaper that might me interested in this fiasco ?

Re: British Gas Homecare - d (26th Jun 2018 - 10:55:01) Now standing at 111539 confirmations Does anyone know of a newspaper that might try to sort this for me as BG are not interested?

Re: British Gas Homecare - Alexia O'Connor (26th Jun 2018 - 16:53:38) I'd be interested in looking at this. Drop me a line! alexia.oconnor@bbc.co.uk

Re: British Gas Homecare - Mike (26th Jun 2018 - 17:51:32) I would set up an auto-forwarding rule back to British Gas - they might do something then when their inbox starts filling up!

Re: British Gas Homecare - d (27th Jun 2018 - 13:57:28) Now standing at 143885 confirmations with BG blaming IBM who apparently are blaming a "server" whatever that means!

Re: British Gas Homecare - d (27th Jun 2018 - 14:07:54) Sorry Alexia but your email address is not recognised

Re: British Gas Homecare - clint (27th Jun 2018 - 16:57:26) I'd pop the story in to their Facebook, Twitter and Instagram pages. That normally has a much quicker outcome than traditional routes these days in my experience.

Re: British Gas Homecare - d (28th Jun 2018 - 16:15:48) Confirmations now standing at 175142. But don't worry BG are aware of a problem and are looking into it and will hopefully be able to get back to me on Monday. They didn't say which Monday !!!

Reply to THIS thread
Talkback Home