<img src=images/arroww.gif width=9 height=9> The Community Site

Search Business Directory:  Add your business entry
 Community Magazine

 South Downs National Park

 Local Events
 Local Traffic
 Local Trains
 Local Weather


 About Liphook

 Local MP
 Parish Council

 Comm. Laundry
 Day Centre
 Heritage Centre
 In Bloom
 Millennium Ctr


 Clubs & Societies
 Local churches
 New Mums & Dads
 Useful Contacts

 Food & Drink
 Places to Visit
 Tesla chargers

 Website Links
 Online Directory
 Add Entry
 Edit Entry
 Business Help
 Web Design
 Privacy Policy
 About Us
Have your say on Water

South East Water is encouraging its customers to play a part in helping shape the future of its digital-led customer service and water bills.

It has just issued 50,000 surveys to customers across parts of Kent, Sussex, Hampshire, Surrey and Berkshire, while also placing the same questionnaire on its website for people to fill in online.

The water firm is asking 10 key questions, including about customers’ overall satisfaction with the service they receive, and whether they would expect to use digital technology – such as live web-chats, smart phones or social media – to get information or advice from South East Water.

It also wants to know customers’ preferences for how any increases or decreases in their future water bills should be applied.

The research findings are important as South East Water is currently preparing its next five-year business plan, for the period 2015 to 2020. That plan will determine the level of investment that needs to be made in water supply infrastructure, and how much water bills will need to be to help fund that investment.

David Hinton, Asset and Regulation Director, said: “Our regular surveys help put customers centre stage when it comes to our decision-making processes, whether that’s testing their views of our current or future services, or asking how we should apply any increases or decreases in their future water bills.

“This information is crucial as we are currently preparing our next five-year business plan, and so our regular surveys help us build up a complete, customer-focussed picture for that plan.”

A new innovation for the business plan process is the creation of an independently- chaired Customer Challenge Group, made up of water regulators, household and business customer representatives and key stakeholders.

The Group, which was formed in April 2012, will scrutinise and challenge South East Water’s five-year business plan, and ensure customers’ views have been taken into account.

It is chaired by Roger Darlington, who has over 30 years’ experience in regulated utilities including telecommunications, post, gas and electricity.

Customers can find out more information about the independent group representing their interests at

Article posted on: 02 August 2013

< List all News

Liphook Tree Surgeons offer a full range of arboricultural services from planting right through to felling and stump grinding.

Get £50 cashback when swapping to Octopus Energy

Specialist solicitors can give you the legal advice and support you need

Bramshott Open Gardens

D P M Leadwork Ltd provide a wide range of domestic and commercial lead roofing and roof tiling services in Liphook, Hampshire and surrounding areas.

© 1999 - 2024 Liphook Ltd Supported by DG & YSH Hosting
This website is owned and operated by Liphook Ltd, a company registered in England and Wales - company number: 07468258.