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Help needed - phone engineer? - Jane G (19th Aug 2012 - 11:53:27) We are having problems with our phone and broadband and it appears to be an issue with our extension sockets (probably!) but we need a phone engineer to check this for us. Does anyone know someone local who can help us please? Many thanks Jane

Re: Help needed - phone engineer? - Dave (20th Aug 2012 - 11:37:34) There has been a problem with BT for a few days throughout the UK. They now appear to have it sorted so you may find the problems have ceased.

Re: Help needed - phone engineer? - Jane G (20th Aug 2012 - 12:10:16) Dave Thanks for your reply. Unfortunately, I don't think this is simple as that. We have had this problem for weeks and it has gradually got worse and worse! :( Jane The first phone socket should be a 'master' with a removable lower half. Take out the 2 screws and gently pull it towards you. It should be connected by 3 fine wires. Once removed all phones and the broadband should stop working - confirm that is the case. Now take the router to that first socket and plug it into the hidden BT socket with a microfilter (as before). Check to see if speeds improve - it might take several hours for BT to update there systems. If it does improve it proves problem is internal - if it doesn't it is a problem that your broadband provider needs to fix.

Re: Help needed - phone engineer? - Dave M. (21st Aug 2012 - 08:20:36) Excellent advice given by the editor, provided you have a modern bt/openreach nte5a socket, if not, you will have an lju, which is a smaller socket and the bottom half does not come away. You will then need to work out which is the feed to the socket and leaving only that pair of wires on the socket, plug in your router and see if everything inproves. If everything is now working and is just abit slow this will generally sort itself out in a couple of days once the exchange can see the router and not detech the fault any more, all very clever stuff nowadays. It will also prove as the editor says that the fault is on one of the extensions or a device plugged into one of them.

Re: Help needed - phone engineer? - Jane G (21st Aug 2012 - 19:35:16) Dave...we cannot find a master socket in the house although my husband is currently in the loft! We may have this lju in that case...we have one socket in the house that has a BT label on it so assume this could be the master. Is there an easy way of establishing the feed to the socket...and then when we do, do you mean we just need to pull put all the other connections to other phone extensions and then plug in the router? Thanks Jane

Re: Help needed - phone engineer? - Dave M. (22nd Aug 2012 - 10:27:53) Look at where the dropwire enters the house, and follow the wire. If it first goes into a junction box then you will possibly need someone with some knowledge of wiring to sort it out but it may run straight into one of your sockets and then you have the feed cable.

Re: Help needed - phone engineer? - chris (27th Aug 2012 - 20:53:12) hi, if you have two terminls marked 'A' & 'B' there should be 50VDC between these terminals. this will be at the 'master' if it's the 'older syle'. The newer style will have a twisted pair of wires going to the same set up. After that there will probably be terminals marked 1-6. Terminals 2 & 5 will be the 50VDC and terminal 3 will be for the ringer. If there are any loose wires or cables touching you will get interference. Any good sparky (electrician) should be able to sort it for you.

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