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Telephone wiring - terry (14th Sep 2011 - 11:09:29) I need to have the wiring in my home checked out as BT refuse to accept responsibility for a fault with broadband and voice line. Does anyone know of a telephone engineer who can help with this?

Re: Telephone wiring - Richard (15th Sep 2011 - 20:25:14) BT are only responsible for the service up to your Master socket (and I am talking BT the telephone company, not the ISP). Beyond that, it is down to the householder. Have you raised this with your ISP as a poor performance issue. Have you tried new filters, and unplugging everything else. Plugging into the master socket only? Are you a long way from the exchange? Ususally the first port of call is your ISP as they will lead you through a number of tests before it is necessary to call out a BT engineer. Keep at it, as my connection speed was down to 2500k. An engineer called and identified the issue as a wiring fault between the Master socket and the conneciton outside my house. He fixed it, and I now get 8000k connection speed

Re: Telephone wiring - PeterW (16th Sep 2011 - 10:14:36) Sorry I can't be of help but the previous respondant was correct in his diagnosis. My only point is that if BT installed the internal extensions that they are responsible. I had a similar problem some years ago and eventually they came in and found the fault. Good luck!

Re: Telephone wiring - David Nippard (16th Sep 2011 - 17:05:22) I carried out some telephone wiring repairs yesterday, for a customer call Terry (from Liphook). I have taken 3 photos of the wire that was feeding the phone socket for the ADSL modem/router. You can see them on my checkatrade web page. www.checkatrade.com/DavidNippardTelephoneEngineer

Re: Telephone wiring - openreach engineer (16th Sep 2011 - 18:03:43) bt are only responsible for the extensions if you can prove that they were fitted in the last twelve months.

Re: Telephone wiring - Terry (16th Sep 2011 - 23:32:06) David did a very good job and our landline and broadband connections are working perfrectly. Got his nummber from this website - David Nippard. Thanks David. Terry

Re: Telephone wiring - Richard (17th Sep 2011 - 16:13:48) Funnily enough, a dodgy join was what the BT engineer diagnosed with my connection. Fortunately I had a spare wire into the hosue that could be used to feed the house, instead of the dodgy cable. I wonder if a insulating tape join was felt to be a good enough repair prior to broadband as voice, only needs 9k or so, and now we all want broadband, the weaknesses are appearing. Would the original correspondent be so kind as to post his new improved speed please?

Re: Telephone wiring - David Nippard (18th Sep 2011 - 09:26:12) After making any kind of change to your telephone wiring, for example, wire/cable repairs, extra sockets, new micro filters or installation of an ADSL faceplate filter etc. It can take anywhere between 3 days & 3 weeks for the ADSL connection between your router & the telephone exchange to stabilise. During this time your connection will drop out a few times while the Exchange equipment finds the fastest stable speed that your line can now support.

Re: Telephone wiring - Richard (24th Sep 2011 - 13:32:22) Several days have now elapsed, and the result is?

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