Reply to THIS thread
Start a NEW Talkback Thread
Talkback Home

Lloyds bank - karen (11th Jul 2015 - 09:28:45) Dont know if anyone else got the same problem.. but there are two staff members that work at liphook Lloyds bank but they are so nosey and ask you very personal stuff. I have complained about him and her but doubt nothings been done and I really do dread to go in their. Just wondering if anyone got the same problem with Lloyds liphook bank?

Re: Lloyds bank - Frances White (11th Jul 2015 - 09:41:51) I have used Lloyds Bank in The Square, Liphook, for over thirty five years and have always received helpful service. The staff who work there at the moment are very helpful, friendly and lovely to deal with. I, for one, have absolutely no complaints.

Re: Lloyds bank - Jimmy (11th Jul 2015 - 10:10:31) Karen, what sort of personal questions do you mean? Do you mean they ask about your personal financial status and circumstances, or, personal personal questions that are none of their business>

Re: Lloyds bank - Rachel (11th Jul 2015 - 11:33:33) Hi Karen, I know the two you are talking about but I find there questions as a part of the service! Some people do not have much contact with "the outside world", and enjoy the chit-chat at the counter. It's all about making contact with one another and showing an interest in peoples lives. You are not forced to answer any questions and are free to keep the experience solely about your current transaction. I appreciate that not everyone likes to chat about their lives, and rightly so, but some enjoy the friendly conversations, as the counter staff might be only people they get to talk to all day!

Re: Lloyds bank - Thomas (11th Jul 2015 - 13:49:20) One of the joys of living in Liphook is the friendly personal service given by local traders which I for one greatly appreciate. The approach experienced in Lloyds Liphook branch contrasts starkly with the brusque, impersonal service in branches in London and other big cities where all customers are just a number and the staff don\'t know or care who you are or what business you are involved in. A short personal interchange helps the staff identify and get to know customers. Being recognised and remembered adds a level of security to your account and also brightens the day, making routine errands more enjoyable. I don\'t find the staff in Liphook over familiar but I suppose we all have differing levels of introversion / sociability / personal boundaries, and some people value their privacy more than others.. I would suggest a simple and polite request would be sufficient, stating that no offence is meant but that you would rather just conduct your business in an impersonal way. I\'m sure the staff would understand and respect that, but I hope they are not discouraged from being chatty to other customers. An example of the level of personal interaction is when collecting foreign currency, the clerk might ask if it\'s for a holiday and then offer best wishes for a good time and nice weather. Just human interaction, and far less personal than the chat in the barbers/ hairdressers or even my dentist! It will be interesting to see what the majority view is on this thread regarding personal privacy and interaction with businesses.. I wonder if there is a difference in the way older people and younger people react? Or whether those who have moved here from cities and bigger towns feel differently to people who have lived here for years. Just curious. In an era where many young people conduct friendships online, I personally hope the opening post is not a sign that individuals in our community are slowly becoming more isolated from each other.

Re: Lloyds bank - BT (11th Jul 2015 - 16:14:04) I could not ask for more friendly and polite service. I enjoy being spoken to as if I am a friend of the bank and not " Just another customer" I have seen comments about other outlets in Liphook where people have complained about unfriendly service. I think it is often a case of the way the customer approaches the staff is the way that one is treated. Try a smile and a friendly word to help their day pass well !!

Re: Lloyds bank - IGS (11th Jul 2015 - 17:24:38) Always found them most helpful and friendly. Being employed by a big corporate bank they probably have sales targets to hit and will have to occasionally ask questions regarding your finances to try and generate add on sales, rather that though than losing our last bank in Liphook which will happen if we don't support them and go down the sterile on line route. I've always found they have responded well to a polite no thank you.

Re: Lloyds bank - Peter Shepherd (11th Jul 2015 - 20:05:04) Most Fantastic staff,been with them years,pleasure to see them every Monday!!!!

Re: Lloyds bank - claire (11th Jul 2015 - 20:51:44) Sadly my working hours mean I have to do all my banking online. If you are fortunate enough to be able to bank in the 'real world' enjoy it! Face to face banking will soon be a memory.

Re: Lloyds bank - rita (12th Jul 2015 - 11:38:38) hello Karen, I am not sure what sort of questions you are referring to but I suggest if you are not happy and dread going in to the bank then bank somewhere else or bank online. I find your post quite sad I think that all the staff in Lloyds are friendly and do the job very well. they have helped me quite a lot and I have never had any complaints. especially when I had my bank details stolen, they were fantastic. if you are a private person then I understand that and all you have to do is not answer if you think the questions are too personal.

Re: Lloyds bank - suzanne (12th Jul 2015 - 15:30:07) Again Talkback is being used to make hurtful and personal remarks about individuals. So wrong. Leaving that aside I find it great that there is such a friendly team in Lloyds who take the time to ask how you and your family are and if you read this please keep up the good work. Karen perhaps you should look at your own attitude and not theirs.

Re: Lloyds bank - Jenny Wiseman (12th Jul 2015 - 21:48:16) Karen, I'm sad you feel that the Lloyds staff are intrusive. I cannot speak too highly of them all - impartial, cheerful, as friendly as you wish and always unfailingly discreet and polite. I enjoy visiting the Bank every week and they often make my day more joyful! I'm sure they would not wish to be thought of badly by you, so maybe you should have had a private word to convey your concerns, rather than publicly on a forum such as this. I can only speak as I find - and I find them all to be really lovely. I am so grateful that we still have a Bank in the Village too, offering such wonderful personal service.

Re: Lloyds bank - Paul (13th Jul 2015 - 09:13:41) Looks like you are on your own there Karen!!

Re: Lloyds bank - Dawn Hoskins (13th Jul 2015 - 12:08:01) I wasn't going to comment on the thread as I don't really have an opinion either way, but when [suzanne (12th Jul 2015 15:30:07)] accuses the original poster of being hurtful making personal remarks about individuals I felt the need! If the O.P. is being made to feel intruded upon in what she feels is an unwarranted way, she is quite right to ask if others feal the same. She has not mentioned names of staff, simply that this is happening to her and makes her feel 'put-upon'. It is not wrong to seek opinions about a heartfelt matter. Especially about a public institution. It IS WRONG, however, to slate those persons seeking opinions, opening a debate and bringing a discussion into the open. So wrong. As it transpires, most customers don't seem to mind the questions, so the O.P. has her answer, but making her feel bad about opening the debate is nasty.

Re: Lloyds bank - Suzanne (13th Jul 2015 - 13:22:21) Dawn, I cannot believe you think I am being nasty when the original post was made about a bank that employs 3 or 4 members of staff, names were not needed and if I worked in Lloyds I would feel very hurt that someone has made this post about their team. If this was such a heartfelt matter then Karen should have contacted the bank and not posted something about the STAFF of Lloyds on Talkback. I don't think that a discussion about people and whether or not they are friendly or unfriendly should be aired on Talkback and as for whether Karen feels bad about opening the debate is neither here nor there as it is a debate and I have merely aired MY opinion.

Re: Lloyds bank - Frances White (13th Jul 2015 - 13:25:12) What rubbish Dawn. Obviously the identity of the people who work in the Bank is obvious - only three people work there regularly on the counter. With any of this type of posting, it would be better to tackle the matter face to face and not post about a problem on a public forum.

Re: Lloyds bank - kayleigh (13th Jul 2015 - 13:41:22) can I just point out the o.p did write that she has complained about 'him & her' I haven't had personal questions asked to me...but I have been in the line and heard some people asked some questions and I thought I hope they know each other well...?

Re: Lloyds bank - Val (13th Jul 2015 - 13:47:41) Dawn Like you I wasn't going to add to this post even though I have banked with Lloyds in Liphook for many years and have found them consistently polite, friendly and efficient. I felt until your post appeared that "least said, soonest mended" was the best approach to take and silently agreed with all the other supportive posts, particularly the one that recommended Karen to speak to the Bank Manager about her concerns. However your post left me speechless. Names did not have to be disclosed because there are so few cashiers in Lloyds and I am sure if the staff at Lloyds had read the post they would have known exactly at whom the finger was pointed, and would probably have been very justifiably hurt. The saying "Better to be thought a fool and remain silent than to speak and remove all doubt." sprung to my mind when I read your post.

Re: Lloyds bank - Karen Feeney (13th Jul 2015 - 15:30:27) I would just like to add that I have always found the staff at Lloyds to be extremely helpful and friendly. We live in a small, caring community and I think it is nice when the members of staff take an interest and have a chat with you. Thank you to the Lloyds staff - keep up the good work!

Re: Lloyds bank - ellie (13th Jul 2015 - 15:58:01) I think that a customer relationship of some kind is important as there would be complaints the other way around? Lloyds bank though is not a public institution, the banks were always private? The Co op bank is the closest to being a public bank. I am not a customer of lloyds and when I go in there they levy a charge on me.

Re: Lloyds bank - Dawn Hoskins (13th Jul 2015 - 15:59:17) I wouldn't recognise a Lloyds staff member and it is my bank. Probably due to on-line banking and only having to go if we have a cheque or something like that. However, Karen, the o.p. clearly feels that the questions she is being asked are about her personal life. If she feels this then that is not disputable - she feels it. Just because the majority of others don't; it does not make her feeling of dread any less. She seems to have done the right thing to start with and made a complaint about the personal questions but why should she be vilified on here for trying to establish if others also feel uncomfortable about it? As the only bank left in the village it is actually quite important that this is discussed if it is upsetting people (I don’t think it is but that might not have been the case). I do not think she has been aggressive, neither has she hurled insults or named names. If she genuinely dreads going in then she is quite right to ask if others feel the same – without being told she is hurtful or spiteful or anything else. She may be over-sensitive and that may be why she feels anxious about goin in, in which case being told she is a bad person is not going to help her is it. p.s. I don’t know this person, but feel strongly that she should be able to consult this forum without suffering abuse because people don’t like her question. Hopefully the majority of answers being in the negative will help her to accept that it is not 'personal' to her.

Reply to THIS thread
Talkback Home