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How to get an appointment at Liphook village surgery? - paul (12th Mar 2014 - 17:30:45) Hi, It has become very difficult to get a doctor's appointment in advance at this practise. Is this acceptable for our village now, and in the future of any population increase? A complaint's procedure can be implemented, but why this system for our people who need medical attention?

Re: How to get an appointment at Liphook village surgery? - wendy (12th Mar 2014 - 21:08:09) Was at the surgery today with my son. He is completely deaf due to a build up of wax in both ears. Advised by doctor to apply drops and make appointment with nurse for syringing. Earliest appointment with nurse, wait for it, 4th April. Seems we can't get appointments with the nurse either - unless you're dead maybe. Sons school work going to really suffer me thinks.

Re: How to get an appointment at Liphook village surgery? - Jo (12th Mar 2014 - 22:15:37) I agree, I also think they try and get you back out the door too quickly without a proper "think" or discussion about your ailment whatever it may be. I'm not a "regular" at the surgery but have definitely noticed a lack of care recently.

Re: How to get an appointment at Liphook village surgery? - linda moaby (13th Mar 2014 - 00:15:55) I have had no problem getting an appointment for my husband who has been very ill recently. The Dr has be very good and not at all in a hurry to get rid of us. He has had to see him quite a few times over the past few weeks. We cannot fault the treatment we have received from the Dr's and all who work there.

Re: How to get an appointment at Liphook village surgery? - helen m (13th Mar 2014 - 07:51:20) I am so bored of ringing for a doctors appointment only to be told I need to ring back at 8.30 the next morning to see if I can get an appointment. So frustrating. I have noticed quite a few changes at the surgery recently and do feel the front of house team are more distant than ever. One receptionist was texting on her phone behind the glass screen for several minutes before tutting and sliding the door open a crack to talk to me. I am however very pleased with the level care from the doctors (except 1) whenever I see any of the others I feel very cared for and listened to.

Re: How to get an appointment at Liphook village surgery? - JJ (13th Mar 2014 - 21:10:59) Have you checked their website? many surgeries now offer Patient Access that you can register on and make your appointments online, as well as repeat prescriptions. My surgery in Grayshott has this and I find it's brilliant, no need to wait for their phones to be answered. Worth a look maybe? But if something isn't working, tell the practise manager, or vote with your feet.

Re: How to get an appointment at Liphook village surgery? - DML (13th Mar 2014 - 23:17:55) Helen M - hmm.. I bet I know who the 'except 1' is! There's one doctor who always seems to have appointments available.

Re: How to get an appointment at Liphook village surgery? - t towe (17th Mar 2014 - 08:25:48) we have had no complaints about the surgery. We find most times they are very help full, just one time the other day my wife had to see a nurse and she was late for her appointment, she did let the surgery know as she could not drive because of a bad ankle and had to rely on a friend for transport. The nurse was very rude and told my wife off in front of a packed waiting room. Have not seen this nurse before.

Re: How to get an appointment at Liphook village surgery? - wendy (17th Mar 2014 - 16:17:08) Ok. Just phoned surgery to see if I could get an earlier appointment with the nurse, re sons ear syringing, to be told he is too young (13) to have this done!!!! Glad I didn't wait til the 4 April to find this out. Called Liss surgery, where I have my ears vacuumed, to be advised this is nonsense, they can o syrining at any age, and to speak to GP for a referral and they will do it at Liss. So wish me luck trying to get a phone call with the doctor.

Re: How to get an appointment at Liphook village surgery? - tony (17th Mar 2014 - 20:54:07) Please try to give a bit of notice if you're going to be ill. Doctors can't be blamed if people don't plan ahead. I think 2-3 weeks for most minor ailments, a little longer if you envisage anything more complex. Thank you for your cooperation. (Most doctors surgeries already seem to be implementing this policy by default).

Re: How to get an appointment at Liphook village surgery? - Suzi (17th Mar 2014 - 22:24:41) G.P.surgeries & all staff therein are now regulated by CQC, [Care quality commission], who are actively taking an interest in this type of comment / feedback. Rather than having a general moan, get on their web site & report these concerns directly, take action ! This is tax payers money - the public purse & if correct is not good enough. Easy to find www.cqc.org.uk they take all concerns seriously [ so they say] and do have powers in law ! they do inspect / visit and work on information provided by the public so rather than complaining, do something positive, it can be really useful and helpful for all concerned.

Re: How to get an appointment at Liphook village surgery? - Mark (18th Mar 2014 - 19:33:34) Thanks for the info / advice, I've looked at the web site Suzi mentioned, with loads of info on it, & I see that they now regulate G.P.s & dentists ! This has to be good news and can only help things improve. I for one will be putting my comments on the surgery forward, to CQC as I note they are looking for people to provide views of their experience at practices. Good stuff.!

Re: How to get an appointment at Liphook village surgery? - Kirsty (21st Mar 2014 - 14:26:03) Sorry it seems so difficult to get an appointment at the moment-especially with the nurses. Our wonderful practice nurse has been really ill (in ITU for over a week) and although I am working flat doing extra days to try and keep up it has been very busy - if your need is urgent please leave a message and we will call you back. Irrigation of children's ears is not routinely advised under the age of 16 unless they need a hearing test or a mould for hearing aids. Usually lots of warm olive oil will soften the wax and it will fall out very promptly. Micro suction is very safe but is an extra service for which the practice will have to pay. Ear infection is of course a very different matter and we would see any child with this problem promptly. Hope this helps to clarify your queries

Re: How to get an appointment at Liphook village surgery? - Suzi (21st Mar 2014 - 14:53:55) I am appalled that clinical advice is being posted on this site! If anything this reinforces that CQC should be informed, I will certainly be doing this. Just who provides advice at random, is this person qualified, has insurance to do just this, & is the practise manager aware? If any staff member is on sick leave there should be policies & procedures to manage the absence and to temporary address this concern. It is just that, now a concern and in fact a safeguarding one at that. CQC will address all safeguarding in particular those relating to children with high priority.

Re: How to get an appointment at Liphook village surgery? - Barry (21st Mar 2014 - 15:14:07) @Wendy - You have to apply special eardrops in your ears for a minimum of 2 weeks before getting your ears syringed so I really dont understand what the issue was with a 3 weeks wait. Also it is true - children under 16 shouldnt have their ears syringed , so I am extemely surprised to hear that Liss will do this.

Re: How to get an appointment at Liphook village surgery? - Susie McAuley (23rd Mar 2014 - 10:01:10) 'Threat of extinction' to GP service http://www.bbc.co.uk/news/health-26703519 Maybe we shouldn't be blaming the surgery quiet so harshly as it's obviously a nation wide problem.

Re: How to get an appointment at Liphook village surgery? - Mr P illes (23rd Mar 2014 - 19:11:36) jjust a thought how many people in liphook vs number of doctors? how many people book an appointment and Dont turn up !! be greatful you have a public health service vs all private how do you think the staff feel seeing all these negative comments do you all expect to get a same day appointment? come on a little common sense is needed. why dont you apply to be a receptionist or practice manager if you can do better !!! Of course if you are very ill then you would like get get seen quickly I have lived in liphook for 40 plus years and if you are polite and reasonable with the surgery they help as much as possible and we have always got an appointment WHEN we really needed it so please give them a break they work very hard to give a good quality if care , shame we use this site to Moan so much and not use it for praise

Re: How to get an appointment at Liphook village surgery? - DML (24th Mar 2014 - 21:18:16) I rang for an appointment today with a specific doctor. I told the receptionist I was happy to wait as this particular doc is on hols, and she offered me one in 10 days time. I couldn't make that day so she said I needed to ring back on the morning of the day I wanted. I asked again for a specific appointment and was told it doesn't work like that, I needed to ring back at 8.30 on the morning I wanted. When I pointed out that she had just offered me an appointment which I couldn't make, she said that was different - it was a cancellation. I asked why I couldn't just make a normal appointment but she couldn't tell me. I asked to speak to the Practice Manager - not there. I must have been annoying the receptionist by this point as she finally sighed, said she'd override the system, and she gave me an appointment - success! But what a palaver! A friend in Scotland said her surgery has just started doing this. Is it a nationwide thing then? Is it designed to stop people making appointments in advance and then not turning up? Or do they just want to keep their diaries free until the day until they know how many staff are going to turn up? What is going on? It's a nonsense. I can make an appointment with my dentist,optician,and there's no problem booking one with the practice nurse so she can decide if I need to see the doctor. BUT WHY CAN'T I SIMPLY MAKE AN APPOINTMENT WITH MY DOCTOR IN ADVANCE ???

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