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Computer Help - User Profile - Jay W (23rd Feb 2017 - 19:55:27) Can anyone help with a user profile failing to load? Windows 7 . Unfortunately started with the admin profile and there don't appear to have been any restore points created so can't go back to a restore point date.. Could access the items for that user via another profile but could not create a new profile. And today, the second user profile has also failed the logon and cannot be loaded so I think we need to resolve this properly and I don't have the patience or skills. Down to the last user logon. Must be having complete techno failure because I couldn't see the "search" feature on Talkback either so as to search for previous PC experts. Any recommended experts please?

Re: Computer Help - User Profile - Richard (23rd Feb 2017 - 21:45:20) Jay, Start with the basics Is your Anti-virus up to date? Could you have run out of disk space? Any error messages?

Re: Computer Help - User Profile - Jay W (24th Feb 2017 - 11:53:37) Hi Richard The error message (the same for both user profiles) is : "The user profile service failed the logon. User profile cannot be loaded." Using AVG free anti virus and that updates and checks automatically. Also ran MalwareBytes last night but not sure if that was also able check the two failed user profiles, anyway it didn't enable us to log on to them afterwards. Not sure about running out of space - not at home to be able to check although I assume this isn't the problem as we were still able to log on to the second and third user profiles for a couple of weeks after the first one failed? But perhaps it doesn't work like that!

Re: Computer Help - User Profile - Richard (24th Feb 2017 - 15:17:43) Jay, Try this article support.microsoft.com/en-gb/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message

Re: Computer Help - User Profile - Julian (24th Feb 2017 - 16:54:30) Hi, Possibly Corruption in the user Profiles. Run a command prompt and type "chkdsk c: /f /r". This will run a check of the hard disk at reboot, recovering data and fixing issues on the fly. Then please download the Sophos Removal tool and run it on your computer; sophos.com/en-us/products/free-tools/virus-removal-tool.aspx Let us know how you get on. Thanks Julian.

Re: Computer Help - User Profile - Jay W (26th Feb 2017 - 15:32:34) Thanks both for the replies. Richard, I had looked at the article but no restore point had been saved. The rest of the article looked like a recipe for disaster with too many ingredients for my limited understanding. I get nervous at the c prompt with black screen. Julian, I tried the check disk utility via the command prompt and got the message "Access denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode." I am guessing this is because the passworded Admin profile I set up to protect the PC from unwanted downloads by my children, was the first to become corrupted and unusable - ironic really. Tried to get to the utility via computer properties but on requesting the check was required to enter admin password which doesn't now seem to work. Thought I'd try Sophos anyway, managed to download and have desktop icon but when try to run the tool it says windows cannot find the the programme. Again, I'm guessing this is something to do with the admin password failing. Think this is something I need to hand to a professional?

Re: Computer Help - User Profile - Richard (26th Feb 2017 - 16:35:22) Jay, My email address is Richard@dragonsong.eu if you wish to discuss rates

Re: Computer Help - User Profile - Jan E (27th Feb 2017 - 14:40:34) Hi, I used to use AVG, but found that it was unreliable, it would let viruses in, so I changed to another.

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