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Lloyds Chemist - Paul A (6th Aug 2016 - 10:00:42) Is it just me who is fed up with the service at the chemist - or lack of service might be more appropriate? Nearly every time when I have been for my prescriptions recently it has been like watching The Keystone Cops - trying to find out where your prescription is, if it is in from the surgery and if it is ready or just being checked. Total chaos seems to be the norm there.

Re: Lloyds Chemist - Ian (6th Aug 2016 - 10:15:19) and expensive! £14.95 for Nivea suntan oil that is £7 at Wilko's

Re: Lloyds Chemist - Bush (6th Aug 2016 - 10:32:10) Indeed, can be quite chaotic.

Re: Lloyds Chemist - Molly (6th Aug 2016 - 12:03:06) The last 3 times I've been given my medication from lloyds it's been the wrong thing!

Re: Lloyds Chemist - paul (6th Aug 2016 - 14:08:23) I dont know how Lloyds make a profit with so many staff on duty at a small outlet. Maybe to many cooks spoil the broth for service?

Re: Lloyds Chemist - boris (6th Aug 2016 - 16:58:31) Doctors open at 0830 Collect scrip and toddle over to Chemist. Wonder of wonders, Chemist only opens at 0900. Wait outside till 0900. Get in and hand in scrip. Long wait. Only one person seems to be attending to customers Numerous staff running about stocking shelves from large plastic containers.

Re: Lloyds Chemist - D (6th Aug 2016 - 18:18:12) I visit Lloyds at least once a week for specialist medication and repeat prescriptions etc. I have never found the staff to be anything other than obliging and pleasant and the pharmacists equally so. I guess those complaining are the regular moaners. If you don't like their prices spend your money on petrol and go to Wilco! Keep up the good work girls (and boys)

Re: Lloyds Chemist - A.R (6th Aug 2016 - 19:29:54) Have to agree with D, I have repeat prescriptions each month, and I have never had a problem. Everyone friendly and attentive. Stop moaning, at least we have a pharmacy in Liphook. Or perhaps you wish to travel further afield ?

Re: Lloyds Chemist - Nicky (6th Aug 2016 - 22:52:16) I've always found the staff most helpful and in fact they have gone the extra mile on more than one occasion. I think our Lloyds is an asset to our community. Fully recommended!!!!

Re: Lloyds Chemist - Lizzy (7th Aug 2016 - 00:24:43) I couldn't agree more with D, A.R. And Nick. Paul: Just phone before you go to collect your prescription, they will let you know if they have it and then, amazingly, if you know when you're going in, they will have ready for you. Ian: You're just, I assume, being silly. Molly: I do find that hard to believe. I guess the best thing to do is check that your medication matches your prescription before you leave. Boris: Lloyds pharmacy are open from 9.00am - 5.00pm, so why "toddle over" at 8.35ish. I must also say that I go there frequently and have never seen "numerous staff running around stocking shelves ...". In my experience when the counter becomes busy it is always "manned" fully and any staff busy elsewhere come to help out. I really hope that if any of the staff there read this they are not upset by any of the previous comments. I and I hope most people in this "village" appreciate what an asset they are.

Re: Lloyds Chemist - A (7th Aug 2016 - 08:40:51) Every month I go for my repeat and oh look.. it's done a runner, it's outta stock, a delivery just came in but we don know where it is.. The staff are lovely but every time I go in I know it's gonna be another fight to get my meds. With out one item my body goes into withdrawing and they know that, I leave so much time for them to get the item ready etc but it always goes wrong somehow. I have spoken to head office and regional manager.

Re: Lloyds Chemist - wendy (7th Aug 2016 - 09:48:01) How unfair, and unkind, to slag off our local chemist. The staff are always most polite and helpful. Of course items in there are more expensive, there's no way they can keep low prices like the supermarkets.Nearly two years ago now, a lovely girl helped me to stop smoking, I went to the chemist to see her every week, we became like friends, and thanks to her I never smoked again. Sadly, she died at a very young age. When you are all moaning think yourselves lucky you live in a country that has doctors you can see fairly quickly, and a chemist you can go to. So many countries don't have these facilities.

Re: Lloyds Chemist - Tracey (7th Aug 2016 - 11:40:45) Lizzy I don't find it hard to believe that someone has been given the wrong medication! I have been given the wrong inhaler twice from lloyds. I now check before leaving that I have the right one. The ladies there are very polite and are always ready to help.

Re: Lloyds Chemist - Boris (7th Aug 2016 - 22:55:37) Lizzy. Whilst waiting for my medication, the lady waiting with me was trying to get her repeat medication and it was not made up. She assured me that this was the case every time she called in for it. A man collected his medication and opened the packet to find that the cream had to be changed because it was supposed to be administered via a pump, but was in a container. Like it or not this is fact.

Re: Lloyds Chemist - SA (8th Aug 2016 - 07:55:35) They got my repeat prescription wrong three times in a row.

Re: Lloyds Chemist - liz (8th Aug 2016 - 08:52:25) I have always found Lloyds Chemists in Liphook helpful, friendly and efficient.

Re: Lloyds Chemist - R (21st Nov 2017 - 11:30:30) the staff may well be lovely lovely people but the service provided is a complete and utter shambles. There is poor, very poor and buttock clenchingly poor. The latter applies in this case. I'm informed that the one at Grayshott is just as bad. I would advise everybody to register with pharmacy2u and have their repeat prescriptions delivered. This saves a disabled person or their carer from having to visit the place three times a to get the wrong prescription.

Re: Lloyds Chemist - d (21st Nov 2017 - 12:48:51) R - how much commission were you paid for this BS?

Re: Lloyds Chemist - R (21st Nov 2017 - 13:09:06) what a silly person you are. Of course I have received no commission. All I wish is to receive my repeat prescription without having to visit a pharmacy full of angry people whose prescriptions have been messed up in some way or cannot be found or have not been made up. I suspect very strongly that positive posts on this thread come from staff or friends of staff at this shambles of an outfit. We have no choice in this village as they are the only chemist here. Perhaps they have too many staff to run an efficient outfit. I neither know nor care I just want my medication to arrive without a massive effort.

Re: Lloyds Chemist - liz (21st Nov 2017 - 15:37:15) R I can assure you that I am not a relative or friend of staff in Lloyds Chemist. I drive so could easily go elsewhere. I choose not to as I have always found Liphook friendly and helpful and have not had any prescription errors. Sometimes they are very busy but I always enjoy a look around the shop which is immaculately kept.

Re: Lloyds Chemist - Bob (21st Nov 2017 - 19:01:55) What a sad reaction to moan and advise people to go elsewhere for there prescriptions No one can be perfect all the time think of how many people get there medication spot on compared to those like you didn't Your comment to go elsewhere is not something all people are able to do or want to . COME ON support our chemist not wish it gone it's a great service under a lot of pressure Give them a break

Re: Lloyds Chemist - Richard (21st Nov 2017 - 19:26:40) I use Lloyds, and whilst the service can be slow because they are busy, the experience is otherwise fine. I am only a customer

Re: Lloyds Chemist - E (21st Nov 2017 - 20:12:28) I must admit, I try really hard to time it so I've ordered my meds on line, left long enough for them to be dispensed and then go in to collect them. Sometimes it works, sometimes it doesn't, Staff are always friendly and helpful.Apparently, you can ring and check (but then someone has to answer the phone instead of serve). I went in this evening and was really thankful that my meds were ready for me to collect. Just had to wait in a long queue which I didn't mind - by the time I left there was no one in there so just hit a busy moment. I know I have to be prepared to wait whenever I go in there so try not to be in a hurry. It does annoy me though if I've applied online, waited several days, gone in, queued up, got to the counter and then the meds aren't ready. Now, I've more or less worked out the timings, it's a lot better.

Re: Lloyds Chemist - R (21st Nov 2017 - 20:25:24) I accept that we have a difference, both of opinion and of experience. I no longer drive due to the fact that someone would probably die and that someone would most probably be me! My choice is therefore that offered by the village and that offered by the Internet. I choose the impersonal, anonymous, efficient Internet. I think that we must agree to disagree!

Re: Lloyds Chemist - Jo Herridge (21st Nov 2017 - 20:45:20) R - I have commented positively and I am neither a friend or relative of any staff member there. Rather than moan on here why don't you speak to someone in charge and ask if any particular problem causing these errors. You may then have a better understanding of their pressures and not be so quick to comment so negatively. I often have meds given without asking at the counter. They know who I am and know my meds. I think they do well considering how many people use the chemist

Re: Lloyds Chemist - k (22nd Nov 2017 - 09:31:19) I think we are so lucky to have a local chemist - come on guys if you don't like the service go elsewhere -But I doubt it will be better - & you have the journey time & parking probably have to pay to - if Petersfield & Haslemere - Good luck to you - just be patient & pleasant - costs you nothing & makes the whole experience nicer for everyone - well done Lloyds for providing Liphook with a service at all.

Re: Lloyds Chemist - lac (22nd Nov 2017 - 10:06:16) Can I inject a dispassionate view into this discussion. Lloyds Chemists are part of a large multinational company consisting of 1,500 pharmacies and 17,000 employees. It's not a local pharmacist. With two large group practices nearby they are never going to pull out of Liphook due to the highly profitable nature of fulfilling bucketfuls of NHS prescriptions and its monopoly position in Liphook. The issue facing patients is the disjointed nature of local practice IT systems and the IT systems of Lloyds plus a dollop of human error. Consequently, the 72 hour turn round for a simple repeat prescription depends on a dodgy mixture of different IT systems and human beings. There is a large hole of patient inconvenience which is starting to be filled by deliver to your door online pharmacies. The staff involved in all this are perfectly pleasant and perform their roles diligently. However, until the system achieves a higher performance level by making prescription issue simple and automated (not staff carrying prescriptions to pharmacy or sat in boxes in reception), I'm afraid we're stuck with what we have. If it's any conciliation the same issue exists across the NHS and successive Governments have tried and failed to streamline and modernise the issuing of prescriptions. Compare and contrast with how Amazon works. Don't be surprised if they (or someone else) enter this very profitable and poorly organised process at some point. It's only shroud waving and protectionism by vested interests stopping it at present. PS 30% of the cost of a drug to the NHS is distribution (wholesalers and pharmacy), the rest is the actual cost of the drug. This margin is enormous and one reason why pressure is building to make it better and cheaper.

Re: Lloyds Chemist - Ian (22nd Nov 2017 - 12:15:32) I would be interested to know the age group of the moaners on here. Increasingly our OAP population seem to have as much an overinflated sense of entitlement as our youth. For those born between 1945 and 1955 you have had a pretty good time of it; a health service that worked for most of your lives, pensions that delivered, house prices that escalated to such a point to create personal wealth, social housing on need and 70 years of European harmony and general prosperity (even taking into consideration the odd recession and Balkan war). Perhaps if you had been prepared to pay higher taxes and national insurance contributions during your working lives the NHS and local infrastructure would not be such an underfunded mess. It seems that generation are leaving future generations in this country in a right old mess. So please stop whinging about queues at the chemist and post office, cost of living for pensioners, the youth of today (who have a significantly less optimistic future ahead of them than you did) etc etc and just reflect on how fortunate your 70ish years have been.

Re: Lloyds Chemist - oldie (22nd Nov 2017 - 13:33:41) Ian, you know you're own age presumably, there's a good starting point! Everyones entitled to moan, give their opinion or whatever, as long as its politely and respectfully done, I don't mean treading on eggshells exactly, but with a certain amount of decorum. Your moan included! I did think R came on a bit OTT, personally I find the chemist very nice, clean, modern and helpful, an assert to our village, but I guess you can't please all the people all the time. As for all that rant about old people had it too good, the war, increasing house prices, ruining Britain for the young, you cant do that whilst lecturing us about moaning! Anyway, haven't you figured out yet that the people of this country have never yet had any real say in running Britain, the government and their secret backers run everything! They can take us into illegal wars without any come backs despite the fact we've all begged them to stop warmongering, they could declare war on Russia next week and start WW3, in fact I think they're trying, wake up, they're a law unto themselves

Re: Lloyds Chemist - lac (22nd Nov 2017 - 14:33:35) I'm amazed how a perfectly legitimate original complaint about obtaining medicines can result in an inter generational rant pitching oldies/youngies against the main current taxpayers! Whatever the merit of this argument I would like to point out lack of investment and under funding of the NHS is simply not true. In capital spend, ALL the Victorian hospitals have been replaced in the last 25 years with shiny new ones and GPs operate from mainly new Health centres. Spending on healthcare per capita is about the same as Germany, France and Switzerland (including social care costs, which have traditionally been excluded from UK figures) The last attempt to increase NHS spend, by the then Labour Government, resulted in inflated salaries and little performance improvement. All Governments are terrified to change the NHS as it's a vote loser. Entitlement to healthcare by all is confused with HOW its supplied. The NHS has 1.1 million employees. It is riddled with bureaucracy and is impossible to manage effectively. The original thread of this discussion is about inefficiency of medicine supply and it represents the tip of an overall NHS inefficiency iceberg. I have no idea how to fix it but the sooner patients start behaving like customers who have paid for a service (through taxation) and not be grateful for poor service because its "free", the better. If you don't believe me about the NHS, talk to its employees and they will give you chapter and verse about how badly run it is.

Re: Lloyds Chemist - DS (22nd Nov 2017 - 19:24:32) The lady in the next bed to my wife at Royal Surrey reported a number of errors when she had ordered via one of the internet suppliers. There was also a RUMOUR (not confirmed) that apparently some of their drugs were sourced overseas.

Re: Lloyds Chemist - lac (22nd Nov 2017 - 23:03:37) that wouldn't surprise me. There is chaotic system of parallel export and import of medicines presided over by an equally chaotic system of conflicting government departments. (encourage our huge healthcare business versus NHS cost cutting). This has made some "Entrepreneurial" pharmacists a lot of money. The NHS consumes £125 Billion (approx) of our cash a year. One of the most successful companies in the world - Apple - sold £130 billion of goods in 2014. I state these figures to give an understanding of the scale of the NHS spend. Can anyone seriously think an organisation run as a monopoly and with this kind of spending power is run efficiently? The NHS is NOT consumer (patient) focused. It protects the self interested professional groups within it. To go back to the initial complaint of poor prescription provision, there is a historical competitive tension between GPs and Pharmacists. In reality, the days of pharmacists mixing potions as patients have long gone. They pick a product off the shelf and hand it to the patients. Their traditional watch for medicine interactions have been superseded by modern IT systems. Every time a new initiative is announced to improve the service, one professional body (or another) steps forward to block it. In France (which has an excellent healthcare system) there is a seamless interaction between private and public. They have split the entitlement to healthcare from its provision. It's not without problems but compared to the NHS its a huge step in the right direction....and don't forget who refused to be part the NHS and had to be bribed to be part of it. The GPs who did this maybe foresaw something we didn't!

Re: Lloyds Chemist - barbara (23rd Nov 2017 - 16:32:26) Have just looked at some medication, dispensed at the Newtown Rd Surgery, "made in Denmark?" did not understand that all our medication should be manufactured here to be authentic, perhaps someone should alert the surgery?

Re: Lloyds Chemist - Lizzie and family (23rd Nov 2017 - 21:06:22) Gosh! Quite strong opinions I would like to express my heartfelt thanks to the staff at Lloyds Pharmacy. Being somewhat new to the area and chronically ill as are my children, the experiance i have had with them as been extremely positive. In particular, nothing has been too much trouble. Going of of their way to offer advice chase up prescriptions etc.Contact surgery when the Dr Receptionist has been not only unhelpful but rude. I have witnessed such a level of rudness in the store and in the car park,impatience at obviously frail, disabled customers either on foot or navigating the car park, i also saw this towards staff. Staff who have very little space to dispense, it is obvious to anyone they are inundated! Yes mistakes get made, perhaps checking before leaving? Or calling in advance to ensure medications there and made up? Perhaps taking into consideration what is offered as a service as our NHS is cut? Consultations, advice, even on beauty products. Speaking of cuts, so many medications are now not available on NHS and advice is needed in store. They are constantly on their feet, weaving in and out of each other. Not once have i heard them chatting amongst themselves, many times have heard them checking for contraindications with customers and offering to contact surgeries. Mistakes? yes they will happen but could we not look at the bigger picture here? Respect even? There have been some positive comments on here and i hope the staff focus on that. My family and i have experianced the best and worst of patient care, the worst not just because of cuts and have had devasting life changing consequences. The best does not get the recognition it deserves nor the funding or work load, whilst some of us and some working in the NHS are battling and supporting the dire state it is in can i please ask that we try make the best of what we have? Show gratitude towards the staff at lloyds and NHS staff? People are dying, living in appauling conditions,alone,suffering. That is not always obvious it also includes NHS staff. We need to work harder on gratitude, Some NHS staff need to work harder with proffessional compassion dispite the cuts and diabolical polices and mangement. We ALL need to be less judgemental, kinder,pro-active. Support each other when we can, show a little consideration and gratitude? Perhaps lets do something about it, Jeremy Hunt and administration could do with our input? Instead leaving it to our NHS staff? If anyone has postive suggestions to ease the workload, make life easier all round do get in touch, you have my support. In meantime, vist PALS, show gratitude for what is working, not just complaining Should Mr Hunt ever become aware of discussions such as this i would like him to address a few serious issues. Though from experiance it is dog eat dog. Especially when you are on the bottom end of the social scale. I wish you all well, good health and a S@*tload of patience.

Re: Lloyds Chemist - Sarah (23rd Nov 2017 - 22:57:36) Well I for one am quite disappointed that no one has accused the original poster of plotting to set up their own chemist! What has happened to Liphook Talkback??!

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